Surprise EOB

Pandemic Denials: Alberto and Elyssa’s Surprise EOB Story

Alberto & Elyssa’s story is all too familiar. Elyssa responsibly searched for and found a COVID-safe, emergency care facility for her husband’s severe abdominal pain. He was successfully stabilized and treated professionally, but months later she was mailed a deceptive Explanation of Benefits (EOB) document. Inside, she found a shocking declaration that they might owe over $19,000.00 in “patient responsibility”.

“We have insurance, why are we receiving this?” This refrain from Elyssa’s story is a sentiment that too many people feel when they receive a surprise EOB like the one she and Alberto received. The EOBs are a favorite tactic used by Insurers to scare you into thinking you might receive a bill or intimidate you into not seeking emergency care in the future. Watch their full story above to hear more about these insurance fear tactics.

Learn how you can join the fight to protect patients from greedy insurance companies by entering your information into the form on this page.

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